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Video FAQ
Please review this technical information regarding the U.S. Open Live video service.

What are the recommended minimum system requirements for U.S. Open Live?
  • Screen resolution of 1024x768 or greater.
  • 64 MB VRAM
  • 256 MB RAM
  • Internet Explorer 6.0, Firefox 2.0, Safari 1.3
  • Windows XP or Macintosh OS X v.10.1
  • Operating System power consumption set for maximum performance

Which version of Flash is required for U.S. Open Live?
Flash version 9.0.115 is required for the U.S. Open Live video service. You may install or update this plugin here. The latest version of Flash is 9.0.124.0.

Which web browsers are supported?
Any web browser that can support the Flash version 9.0.115 (or later) and NPRuntime will work with U.S. Open Live. We recommend the following browsers and versions:
  • Internet Explorer 6.0 or later
  • Firefox 2.0 or later
  • Safari 1.3 or later

What kind of computer is required to use U.S. Open Live?
A computer with a screen resolution of 960x540 or higher is required to use U.S. Open Live. Specific system information can be found here.

What type of internet connection is required to view the video?
Approximately 800 Kb/s downstream bandwidth is required to experience the U.S. Open Live service. You can test your internet connection via this web site.

I am experiencing performance issues with video playback. What should I do?
Please follow these steps to troubleshoot playback issues:
  1. Check and make sure that your system meets the minimum system requirements above
  2. Ensure that you have a stable connection to the internet.
  3. Some streams have a low bandwidth option available. Please try this option by hovering over the lower portion of the video window and choosing Low Bandwidth.
  4. Doublecheck your DNS server with your Network Administrator. The location of your DNS server determines which video server you connect to. If you are not located within close proximity to your DNS server, you should consider switching to a closer DNS server
  5. If you are using a VPN to connect to a corporate office, you may want to consider shutting this down to ensure you have a direct path to the video servers
  6. Shut down other applications which may be consuming system resources. Examples would include other web pages, email programs, word processing programs, etc.
  7. Restart the application by closing the browser window and relaunching the application
  8. Close all browser windows and completely exit the browser application. Then relaunch the U.S. Open Live service.
  9. Uninstall and reinstall the latest Flash plugin. Follow this link to reinstall Flash. Upon reinstall of the Flash plugin, relaunch the application.
  10. Reboot computer and relaunch the application.
  11. Some operating systems allow users to adjust power consumption and performance settings. This is very common with laptop computers and may be set to optimize power consumption by default. Please make sure that your operating system settings are set to maximize your system's performance. Windows XP users can access the Power Options settings via the Windows Control Panel to adjust these settings.
  12. Post a message with a description of the problem via this link.
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